Returns & Refunds Policy

Effective Date: July 21, 2025

At Shopinggcc, we are committed to ensuring your satisfaction with every purchase. However, we understand that there may be instances where you need to return an item. Below, we have outlined our returns and refunds policy, including the applicable procedures.

WHO WE ARE

This returns policy is provided by Shopinggcc, whose registered office is at 4880 Pitfield Blvd, Pont Viau, Quebec, H7G 1P9, Canada.

CONTACT INFORMATION

Trading Name: Shopinggcc
Address: 4880 Pitfield Blvd, Pont Viau, Quebec, H7G 1P9, Canada.
Email: contact@shopinggcc.org
Website: https://shopinggcc.org

YOUR STATUTORY RIGHTS

This policy does not affect your statutory rights under the Canadian consumer protection laws, including your rights under the Consumer Rights Act 2015. For more information about your legal rights, please refer to the Canadian Government’s Consumer Rights website (https://www.canada.ca/en/services/finance/consumer-affairs.html) or contact your local Trading Standards Office.

As part of our quality assurance, we reserve the right to inspect returned goods to verify any reported faults or damage. This helps us handle returns fairly and efficiently.

IF YOU CHANGE YOUR MIND (RIGHT TO CANCEL)

Under the Consumer Contracts Regulations 2013, if you decide to cancel your order after receiving your items, you may return the product for a full refund under the following conditions:

30-Day Return Period

You have 30 calendar days from the date of delivery to return items for any reason
The return period begins on the day you (or someone you nominate) receives the goods
For orders with multiple items delivered separately, the return period starts when you receive the last item

Return Conditions

The item must be unused, in its original packaging, and in a resellable condition
All original accessories, manuals, and packaging must be included
Items must be returned in their original condition without damage

Exclusions from Right to Cancel

This cancellation right does not apply to:

Custom-made or personalized items
Perishable goods
Digital goods (e-books, software, downloadable content, etc.)
Sealed items that have been opened (such as software, DVDs, or CDs)
Items that deteriorate rapidly or have a short shelf life

Refund Processing

Refunds will be processed via your original payment method within 7 business days of receiving the returned item
We may deduct reasonable costs if the item has been handled more than necessary to establish its nature, characteristics, and functioning
Original delivery charges will be refunded (except for premium delivery options you chose over our standard delivery)

IF YOUR PRODUCT IS FAULTY ON ARRIVAL

If your item is faulty upon delivery, you have the right to:

A repair
A replacement
A full refund

Procedure for Faulty Items

Contact us within 30 days of receiving the item to arrange a return
Provide your order number and details of the fault
We may request photos or videos to assess the fault
If a repair is not feasible, we will provide a replacement or a refund in line with Canadian consumer laws
We will cover all return shipping costs for faulty items

IF YOUR PRODUCT DEVELOPS A FAULT AFTER USE

If your product develops a fault after use, most items are covered by a manufacturer’s warranty. In such cases:

We recommend contacting the manufacturer directly for the fastest resolution
Some manufacturers offer on-site repairs or telephone support
If further assistance is required, you may contact us for support
If a repair is not possible, we may offer a replacement or refund, depending on the circumstances and in accordance with Canadian consumer law

Warranty Periods

0-30 days: Full refund, repair, or replacement at your choice
30 days – 6 months: Right to repair or replacement; refund if these aren’t possible
6 months – 2 years: Right to repair or replacement (you may need to prove the fault existed at purchase)

IF YOUR PRODUCT IS DAMAGED ON ARRIVAL

If your order arrives visibly damaged, please follow these steps:

Refuse delivery if the package is significantly damaged
If you accept the delivery, note the damage on the courier’s receipt
Contact us within 30 days with photos of the damage
We will arrange a replacement once the damaged item is returned to our warehouse
We will cover all costs associated with returning damaged items

IF YOU RECEIVE THE WRONG ITEM

If you receive an item that is different from your order:

Notify us within 30 days by contacting customer service
Provide your order number and details of the incorrect item received
We will arrange for the correct item to be shipped to you at no additional cost
We will provide a prepaid return label for the incorrect item
You will not be charged for return shipping

IF YOU RECEIVE A DUPLICATE ORDER

If you receive a duplicate order:

Please inform us as soon as possible via email at contact@shopinggcc.org
We will arrange a prepaid return and full refund
You will not be charged for return shipping costs

HOW TO RETURN YOUR ITEM

Step 1: Contact Customer Service

Email us at contact@shopinggcc.org with:

Your order number
Reason for return
Photos (if applicable for damaged/faulty items)

Step 2: Receive Return Authorization

We will provide you with:

Return authorization number
Return address label (if applicable)
Specific return instructions

Step 3: Package Your Return

Use original packaging when possible
Include all accessories and documentation
Package securely to prevent damage during transit
Include your return authorization number

Step 4: Ship Your Return

Return Address: 4880 Pitfield Blvd, Pont Viau, Quebec, H7G 1P9, Canada.

You are responsible for return shipping costs unless the item is faulty, damaged, or incorrect
We recommend using a tracked shipping service
Keep your shipping receipt until your refund is processed

FAULTY PRODUCTS – TROUBLESHOOTING FIRST

If you believe your product is faulty:

Contact our technical support team via email at contact@shopinggcc.org or live chat
Many issues can be resolved remotely with troubleshooting guidance
If the problem cannot be fixed, you will receive a fault reference number to proceed with the return
This helps us provide faster service and may resolve your issue immediately

REFUND PROCESS

Step-by-Step Refund Procedure

1. Contact Customer Support
Email contact@shopinggcc.org with:

Your order number
Reason for the refund request
Any supporting documentation (photos, videos, etc.)

2. Approval Review

We will review your request within 3 business days
You’ll be notified if approved or if additional information is required
For faulty/damaged items, approval is typically immediate

3. Return Processing

Send items to our return address using provided instructions
Items are inspected upon receipt (typically 1-2 business days)

4. Refund Processing

If approved, refunds are issued via your original payment method within 7 business days
Processing times may vary depending on your bank or payment provider
You’ll receive email confirmation when the refund is processed

Refund Methods

Credit/Debit Cards: 5-7 business days
PayPal: 1-3 business days
Bank Transfer: 3-5 business days

RETURN COSTS

Who Pays Return Shipping?

We Pay When:

Item is faulty or damaged
Wrong item was sent
We made an error with your order

You Pay When:

You change your mind
Item doesn’t meet your expectations (but isn’t faulty)
You order the wrong size/color

Estimated Return Costs

Returns vary by location

INTERNATIONAL RETURNS

For orders shipped outside the Canadian Region:

Same return periods apply (30 days)
You are responsible for return shipping costs unless item is faulty
Items must be returned to our Canadian address
Additional customs fees may apply
Refunds exclude original international shipping costs

NON-RETURNABLE ITEMS

The following items cannot be returned:

Hygiene products that have been opened
Custom or personalized items
Digital downloads
Perishable goods
Items without original packaging (unless damaged/faulty)
Items damaged by misuse

QUALITY ASSURANCE

We inspect all returned items to ensure:

Items meet return condition requirements
Reported faults are verified
Appropriate refund amount is calculated

If returned items don’t meet our return conditions, we may:

Return the item to you (at your cost)
Offer a partial refund
Contact you to discuss resolution

RESTOCKING FEES

We do NOT charge restocking fees for:

Standard returns within 30 days
Faulty or damaged items
Incorrect items sent by us

CANCELLING ORDERS

Before Dispatch

Email contact@shopinggcc.org immediately
Include your order number
Full refund if cancelled before shipping

After Dispatch

Standard return policy applies
Item must be returned once received
Refund processed after return inspection

EXCHANGES

We do not currently offer direct exchanges. To exchange an item:

Return the original item for a refund
Place a new order for the desired item
This ensures you receive the item quickly

CUSTOMER SUPPORT

For all returns and refunds queries:

Email: contact@shopinggcc.org
Subject Line: Include “Returns” or “Refund Request”
Response Time: Within 24 hours during business days

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM
(Closed on Canadian public holidays)

COMPLAINTS PROCEDURE

If you’re not satisfied with how we’ve handled your return:

Email: contact@shopinggcc.org with “Complaint” in subject line
Post: Shopinggcc Complaints, 4880 Pitfield Blvd, Pont Viau, Quebec, H7G 1P9, Canada.
We will acknowledge complaints within 3 business days
Full response within 10 business days

POLICY UPDATES

This returns policy may be updated from time to time. Changes will be posted on our website at https://shopinggcc.org. The effective date at the top of this policy indicates when it was last updated.

For immediate assistance with returns or refunds, please contact us at contact@shopinggcc.org

This Returns & Refunds Policy was last updated on July 21, 2025.